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FAQ



I just placed an order, when will it ship?

Orders ship within 1-4 days of your purchase. Tracking numbers will be updated/emailed 5-7 days after you receive the order confirmation email. If you did not receive a tracking number, simply email us at support@swagnationusa.com

I don't love my order, can I return it?

We offer a 100% money back guarantee only if the product is defective or damaged. You have 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we receive the product, we will refund the full amount of your original purchase.

Can I cancel my order?

Yes, you are able to cancel your order. You must cancel your order before it ships. If the item is already sent, you will have to send the item back to us in order to receive a refund. We only give refunds if the item is unopened or unused. Try not to remove any packaging from the product, thanks.  

I have entered an incorrect address!

If you have misspelled or auto filled in an incorrect address, simply refer to your order confirmation email and confirm. Once you double check if the address given to us is wrong, notify us via email at support@swagnationusa.com. If the given address is wrong, we can change the address to the correct one within 24 hours. Unfortunately, no refund can be given after 24 hours of incorrect submission unless you return the package to us.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time for orders is 8-15 business days. International shipping might take 2 - 6 weeks depending on the location. 

I ORDERED 2 ITEMS, WHY DID I ONLY RECEIVE ONE? 

When you order multiple items at a time, they will be shipped separately from different distribution centers. You may receive one item before the next, so don't panic if you don't receive all of your items at once. 

 BUT WAIT, MY TRACKING NUMBER DOESN'T WORK...ARE YOU GUYS A SCAM? No, we are not a scam. If your order has just shipped, please allow some time for the status of the shipment to correctly display on the USPS tracking site or your local shipping provider if you placed the order outside the US. 

I have a question that wasn't answered, can you please help?

Absolutely, we are here to help! Please send us an email to support@swagnationusa.com, and we will be happy to assist you in any way we can.